Shipping policy

Shipping Policy

Last updated: 27 October 2025
Who we are: JacuX, 37 West Street, Marlow, Buckinghamshire, ENG, SL7 2LS, United Kingdom
Contact: info@jacux.com

This policy explains how we process and deliver orders placed with JacuX. It sits alongside our Terms of Service and Returns & Refunds Policy.

1) Where we ship

We currently ship to the United Kingdom and internationally to Ireland, the European Union/EEA, the United States, Canada, Australia and New Zealand. If your country isn’t listed at checkout, email us and we’ll try to help.

2) Processing times

Order processing: We usually dispatch orders within 1–2 business days (Monday–Friday, UK time). Orders placed after 12:00 (noon) UK time or on weekends/public holidays are processed the next business day.
Pre‑orders/backorders: Dates shown are estimates only. We’ll keep you updated by email.

3) Delivery options & estimates

Delivery times begin after dispatch and are estimates only. Peak periods, customs and remote locations can add time.

United Kingdom

Standard (tracked): typically 2–3 business days
Express (tracked): typically 1 business day

Ireland & EU/EEA

Tracked postal/courier: typically 3–7 business days

United States & Canada

Tracked courier: typically 5–10 business days

Australia & New Zealand

Tracked courier: typically 7–12 business days

Note: Delivery to remote areas may take longer. Couriers may not deliver to PO Boxes; where possible, provide a full street address.

4) Shipping rates

Rates are calculated at checkout based on destination, service and weight/volume.
From time to time we may offer promotional rates or free shipping; any conditions will be displayed at checkout.

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